Terms & Conditions

Please accept the following terms and conditions when submitting your booking request.

NOTE: The use of Haven Holiday facilities will be covered by their own terms and conditions.

  • The person named on the booking form is responsible for all the members of his/her party. Any willful damage, theft or misconduct will be charged at a minimum of £100.
  • By making the booking you agree to the terms and conditions of this contract.
  • When booking your holiday you must pay a minimum of £50 deposit within 48 hours to secure the booking.
  • The balance MUST be paid 8 weeks prior to the start of your holiday, you may be required to pay £100 damages bond, which is refunded within 14 days after completion of holiday.
  • If the booking is made within 8 weeks of the start of your holiday, payment must be made in full at the time of booking.
  • Failure to pay the full balance by the due date may result in your holiday being cancelled and the deposit being forfeited.
  • The holiday home is for hire to families ONLY; we do not accept bookings from young people less than 25yrs or Hen / Stag Parties.
  • Check-in is from 2pm on the first day of your holiday, Check-out is no later than 10am.

Cancellation Policy & Changes

  • Cancellations made more than 60 days prior to holiday will result in the loss of initial deposit, cancellations made between 60 days and 30 days will result in loss of 50% of the cost of the holiday, less than 30 days will result in 100% of the cost of the holiday being forfeited.
  • Please note the minimum charge for cancellation is £50, we recommend you take out holiday insurance to cover your holiday.
  • If you wish to change your holiday date once we have issued a confirmation email, there will be an administration fee of £25.00.

Responsibilities of Owner

  • All gas and electrical appliances supplied in the holiday home are P.A.T tested yearly.
  • The owner will not be liable for any injury or death, loss of property, damages suffered by the hirer or any member of their party, personal belongings are the responsibility of the owner at all times during your stay.
  • The owners reserve the right to cancel your confirmed booking at anytime, due to unforeseen circumstances beyond our control and refund all monies paid. Under no circumstances will refunded monies exceed the monies paid by the hirer for the holiday home.
  • The owners will not be responsible for any changes of entertainment as these are the responsibility of Haven Holidays and subject to their terms and condition.
  • The owner and/or our representatives retain the right to enter our holiday home at any reasonable time to carry out any repairs deemed necessary to the holiday home or any equipment. Prior notice will be given wherever possible.
  • The cleaning of the holiday home is carried out to a high standard by Blackpool Cleaners.

Responsibilities of Hirer

  • The holiday home is thoroughly cleaned between holidays; however we ask you leave the holiday home and its contents in a clean and tidy condition.
  • The hirer is responsible for the holiday home and is responsible for ensuring all members of his/her family take reasonable care of all the fixtures and fittings and replace or have professionally repaired any damages.
  • Strictly no pets allowed in the holiday home under any circumstances. Non compliance will result in loss of deposit and a £125 deep cleaning charge.
  • Clients are asked not to bring their own electrical appliances, as they may trip the holiday home fuse box, if clients do use their own equipment they do so at their own risk!
  • SMOKING INSIDE THE HOLIDAY HOME IS PROHIBITED. If smoking outside the holiday home please dispose of cigarette ends properly. Thank you
  • Hybrid CarsWe are really happy that some of our guests are using hybrid cars to protect our environment.  Haven are working on ways to help you charge your cars whilst staying on park but as of yet this isn’t possible.  We would respectfully ask our guests not to charge your cars with our holiday home electricity.  This is our family holiday home and we do not want to receive a large electricity bill at the end of the season.  Should it be brought to our attention that this has occurred the security bond will be withheld to cover for the extra costs.
  • E-Cigs and ChargersRecently there has been a horrific fire in a caravan at Craig Tara which completely destroyed the caravan.  Luckily the guests were out at the time and no one was hurt.  The fire was caused by a charger being left plugged in and overheating.  Please ensure that after charging any devices or E-Cigs that the chargers are removed from the plug sockets
  • Haven Funworks passes are NOT included and MUST be purchased from Haven reception to be able to access the Complex and Facilities

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